Terms and Conditions for Removals to Belgium
These Terms and Conditions set out the basis on which we provide household and commercial removal and associated services from locations within the United Kingdom to destinations in Belgium. By booking or using our services, you agree that these Terms and Conditions form the entire agreement between you and us for the services supplied.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation purchasing the services.
Goods means all personal effects, furniture, equipment, and any other items which are to be packed, handled, transported or stored by us under this agreement.
Services means any removal, packing, unpacking, loading, unloading, storage, or related services that we agree to provide from the UK to Belgium or associated locations.
Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
We provide removal and associated services from addresses in the UK to delivery addresses in Belgium and, where agreed, connected locations for collection or return. Our services may include packing, dismantling and reassembly of basic furniture, loading, transportation, customs-related assistance, unloading, and placement of items in the destination premises, as specified in our quotation or written confirmation.
We do not undertake specialist disconnection or reconnection of appliances, complex dismantling or installation work, or any works that would normally be carried out by a qualified tradesperson, unless expressly agreed in writing as a separate service.
3. Quotations and Price
All quotations are provided based on the information you supply concerning the volume and nature of the goods, access at both collection and delivery addresses, dates required, and any additional services requested. Quotations are normally expressed in pounds sterling unless indicated otherwise.
Our quotations are not binding until we confirm the booking in writing. The quotation will set out what is included, such as loading, transport to Belgium, basic handling at origin and destination, and any agreed packing or materials. Any items or services not expressly included will be chargeable in addition.
We may revise the quotation or make additional charges if:
1. The information you provided at the time of quotation was incomplete or inaccurate.
2. The volume of goods is greater than originally stated or requires extra vehicles or staff.
3. Access at collection or delivery addresses is restricted, requires long carries, use of external lifting equipment, or special parking arrangements not previously advised.
4. There are delays outside our reasonable control, including waiting time at collection or delivery points, customs or border delays, or issues with property access.
5. You require additional services such as extra packing, special protection for fragile items, or additional collections or deliveries.
4. Booking Process
Your booking is made by accepting our written quotation or confirmation and providing all requested information. We may ask you to complete a contents inventory or provide photographs or videos of the items and access points to help us assess the job accurately.
A provisional booking does not constitute a confirmed removal date. Dates are only confirmed once we have accepted your booking in writing and you have paid any required deposit. We reserve the right to decline any booking without giving a reason.
It is your responsibility to ensure that all details in the booking confirmation are correct. You must inform us promptly of any changes to the collection or delivery addresses, access conditions, dates, or the volume or nature of the goods.
5. Payments and Charges
Unless otherwise stated in writing, payment terms for removals from the UK to Belgium are as follows.
1. A deposit may be required at the time of booking to secure your removal date.
2. The balance of the quoted price is payable in full prior to the commencement of the removal, by the date specified in our confirmation.
3. Any additional charges arising from variations, waiting time, storage, or extra services are payable upon request and in any event before final delivery of the goods, unless we agree alternative terms in writing.
We reserve the right to charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full. If payment is not received, we may suspend or cancel services, delay delivery, or exercise a lien over the goods until all sums due are paid.
6. Client Responsibilities
You are responsible for:
1. Ensuring that you are the owner of the goods or have full authority from the owner to enter into this contract.
2. Providing accurate information about the goods, addresses, access conditions, and any special requirements.
3. Ensuring that all goods are ready for collection, properly packed where you have opted to pack yourself, and suitably labelled for correct delivery.
4. Obtaining all necessary permissions for parking, loading and unloading at both the UK and Belgian addresses, unless we have agreed in writing to arrange this.
5. Complying with any customs, import, export, or regulatory requirements applicable to the movement of your goods to Belgium.
6. Being present or represented at collection and delivery points to provide access, confirm inventories where applicable, and sign any job sheets, delivery notes, or other documentation.
7. Cancellation and Postponement
If you wish to cancel or postpone your removal, you must notify us in writing as soon as possible. Cancellation charges may apply depending on the notice period you provide.
We may apply the following charges based on the time remaining before the scheduled removal date.
1. More than 14 days before the removal date: we may retain all or part of any deposit to cover administrative costs and any non-refundable expenses.
2. Between 7 and 14 days before the removal date: up to 50 percent of the total quoted charges may be payable.
3. Less than 7 days before the removal date: up to 100 percent of the total quoted charges may be payable.
We may, at our discretion, reduce or waive cancellation fees if we are able to reschedule the removal or reallocate the resources. Any such variation must be agreed by us in writing.
8. Access, Parking and Property Conditions
You must ensure that adequate access and parking are available for our vehicles at both origin and destination addresses. This includes obtaining any permits or authorisations where required.
If access is restricted, involves stairs, narrow corridors, fragile surfaces, or any other challenging conditions, you must inform us in advance. Failure to do so may result in additional charges, changes to the planned method of work, delays, or in extreme cases our refusal to proceed if safety or legal requirements cannot be met.
We will take reasonable care when moving goods through your property, but you are responsible for protecting floors, walls, and fixtures where necessary, especially recently renovated or delicate surfaces, unless we have agreed to provide protective measures as part of the service.
9. Items Excluded from Carriage
Unless we have expressly agreed in writing, we do not carry or store:
1. Hazardous materials, explosives, flammable liquids or gases, or any items classified as dangerous goods.
2. Perishable goods, including foodstuffs requiring temperature control.
3. Live animals, plants requiring special conditions, or other living organisms.
4. Cash, securities, jewellery, precious metals, or items of extraordinary value.
5. Illegal items or goods that cannot be lawfully imported into Belgium or exported from the UK.
If any such items are included without our knowledge, we may remove, dispose of, or surrender them to the relevant authorities, and you will be responsible for any associated costs, losses, fines, or damages.
10. Liability and Limits
We will take reasonable care in handling, packing, transporting, and delivering your goods. Our liability for loss of or damage to goods, however caused, is limited to a fair and reasonable amount, subject to any specific valuation or insurance you arrange.
Unless we have agreed in writing to extend our liability, our responsibility will generally be limited to a sum per item or per consignment, reflecting the nature of standard removal work, and will not exceed the overall value declared by you or otherwise reasonably assessed.
We are not liable for:
1. Loss or damage arising from inherent defects, pre-existing damage, wear and tear, or the unstable condition of furniture or items.
2. Damage to assembled flat-pack furniture or items that were not designed to be moved in their assembled state.
3. Loss or damage to goods packed by you, unless we have been negligent in handling clearly marked fragile items.
4. Indirect or consequential losses, such as loss of profits, loss of income, or loss of enjoyment.
5. Delays or failure to perform our obligations caused by events outside our reasonable control, including severe weather, traffic disruption, industrial action, customs delays, border closures, or other transport disruptions between the UK and Belgium.
11. Claims and Notification
You must examine the goods at delivery and note any visible loss or damage on the delivery documentation where reasonably possible. Any claim relating to loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after delivery or discovery of the issue.
We may request supporting evidence of any alleged loss or damage, including photographs, inventories, and proof of value. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or extinguish our liability where permissible under applicable law.
12. Insurance
We recommend that you consider appropriate insurance cover for your goods during transit from the UK to Belgium and during any associated storage periods. We may be able to offer or arrange transit cover or refer you to a third-party provider, subject to separate terms and conditions.
Any insurance taken through or via us will be subject to the provisions of the relevant policy, which will operate independently of these Terms and Conditions. Our liability remains limited as set out in this document unless expressly varied.
13. Waste and Environmental Regulations
We operate in compliance with applicable waste and environmental regulations in the UK and, where relevant, in Belgium. We are not a general waste disposal contractor and will only remove items agreed as part of the removal service.
Where we agree to take away unwanted items, they may be reused, recycled, or disposed of through licensed facilities, depending on their condition and composition. Additional charges may apply for the removal of waste, bulky refuse, or items requiring special handling or disposal, such as electrical goods or materials classified as hazardous.
You must not include prohibited or hazardous waste in the goods supplied for removal. If such items are discovered, we may refuse to handle them, require you to arrange appropriate disposal, or charge you for any necessary specialist services or licences.
14. Customs and Regulatory Compliance
Removal of goods from the UK to Belgium may be subject to customs declarations, inspections, duties, or taxes. While we may assist with documentation and procedures, you remain responsible for ensuring that the information provided is accurate and complete.
Any customs duties, import taxes, storage charges at borders, or related costs are payable by you unless otherwise agreed. We are not liable for delays, seizures, or additional costs arising from incorrect or incomplete information, prohibited items, or regulatory changes.
15. Data Protection and Privacy
We collect and process personal information necessary to arrange and carry out your removal, including contact details, addresses, and relevant job information. We will use this information only for the purposes of providing our services, administering our contract with you, and complying with legal or regulatory obligations.
Your information will be handled securely and may be shared with trusted third parties where required to fulfil the services, such as partner carriers or storage providers, or where required by law or regulatory authorities.
16. Termination
We may terminate the contract or suspend services if:
1. You fail to make payments when due.
2. You commit a serious breach of these Terms and Conditions and do not remedy it when requested.
3. Providing the services would involve unlawful activity, unsafe conditions, or unacceptable risk to our staff or property.
In the event of termination, you will remain liable for any charges incurred up to the date of termination and for any additional costs we reasonably incur as a result.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the law of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, without prejudice to any mandatory provisions of consumer law that may apply.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any waiver of a breach of these terms must be in writing and shall not be taken as a waiver of any subsequent breach.
These Terms and Conditions may be updated from time to time. The version applicable to your contract will be the one in force on the date we confirm your booking, unless changes are required by law or regulation and are automatically incorporated.
Your continued instructions to proceed with the removal, including removals between the UK and Belgium, will constitute acceptance of these Terms and Conditions.
