Removals to Belgium Privacy Policy
This Privacy Policy explains how Removals to Belgium collects, uses, stores, and protects personal data in connection with our removal, storage, and related services. It applies to all Removals to Belgium customers and prospective customers in our service area who interact with us online, by telephone, in writing, or in person.
We are committed to complying with applicable data protection laws, including the General Data Protection Regulation GDPR and any relevant local data protection legislation. Please read this Privacy Policy carefully to understand how and why we process your personal data and the rights you have in relation to that processing.
Data Controller
Removals to Belgium is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for complying with data protection laws for such processing.
Personal Data We Collect
We collect and process personal data that is necessary for arranging, performing, and managing removals and related services, and for running our business. The categories of personal data we may collect include the following.
Identification and contact information, such as your name, address, email address, and contact details for you and any authorised representatives.
Service-related information, such as collection and delivery addresses, property access details, parking or permits information, inventory or packing lists, special handling requirements, and destination information in Belgium or elsewhere.
Contract and transaction information, such as service quotations, bookings, invoices, payment records, and correspondence relating to your contract with us.
Payment information, such as limited payment details necessary to process your payments. If we use third-party payment processors, we receive confirmation of payment and related transaction details rather than your full card or bank information.
Communication data, including emails, messages, call notes, and other communications you send to us or that we send to you in connection with enquiries, customer service, or complaints.
Technical and usage data, such as IP address, browser type, device identifiers, and usage information relating to visits to our websites or online platforms, where this is collected through essential or consented cookies or similar technologies.
In some circumstances, we may collect additional data that you choose to provide, for example specific instructions relating to the contents of your move, or information needed to comply with customs, insurance, or regulatory requirements.
How We Collect Your Personal Data
We collect personal data directly from you when you request a quotation, make a booking, complete a form, communicate with us by telephone or email, or provide information to our staff in person on the day of your move.
We may also receive personal data from third parties, including partners or intermediaries who refer you to us, payment service providers who confirm transactions, or other parties authorised by you to share information with us. In addition, we may collect certain technical data automatically when you visit our website, subject to applicable cookie and tracking rules.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under the GDPR. The main purposes and corresponding lawful bases are as follows.
To provide quotations, plan, and perform removal and related services. We process identification, contact, and service-related information to supply you with quotations, schedule your move, manage logistics, and deliver the agreed services. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage customer accounts and payments. We use contract and transaction information, and limited payment information, to issue invoices, process payments, manage deposits, and handle any subsequent adjustments or refunds. The lawful basis is performance of a contract and our legitimate interest in managing our business operations.
To communicate with you. We process your contact details and communication data to respond to your enquiries, confirm bookings, send service updates, and address any concerns or complaints. The lawful basis is performance of a contract, taking steps before entering into a contract, and our legitimate interest in providing customer service.
To comply with legal obligations. We may process your personal data to comply with tax, accounting, customs, insurance, or other regulatory requirements. The lawful basis is compliance with a legal obligation.
To improve and protect our services. We may use limited technical and usage data to ensure the security and proper functioning of our website and systems, and to analyse service performance. The lawful basis is our legitimate interest in maintaining and improving our services and security.
To send marketing communications where permitted. Where you have given your consent, or where local law permits us to rely on legitimate interest, we may use your contact information to send information about similar services and offers. You can object or opt out of marketing communications at any time.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
Customer and contract records are typically retained for the duration of your relationship with us and for a period thereafter that allows us to comply with legal obligations, resolve disputes, and enforce our agreements. This period may vary in line with local statutory limitation periods and tax or regulatory requirements.
Where we no longer need personal data, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may only process your data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect your data.
Such processors may include removal partners or agents assisting with transport, loading, unloading, or local services in Belgium or other locations, storage providers, IT and hosting service providers, customer relationship management and communication software providers, payment service providers, and professional advisers such as accountants or consultants where necessary.
In certain situations, we may also share personal data with other data controllers, for example insurers, customs or regulatory authorities, or law enforcement agencies where required by law or where necessary to protect our rights or the safety of others.
Where personal data is transferred outside the European Economic Area, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with GDPR requirements.
Security of Your Personal Data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, physical security for paper records, secure storage solutions, encryption or pseudonymisation where appropriate, and staff training on data protection responsibilities.
While we strive to protect your personal data, no system can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us or using our services.
Your Rights Under GDPR
Under the GDPR and applicable local laws, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we process it.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other legal basis applies.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised.
Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller where technically feasible.
Right to object. You can object at any time to processing of your personal data that is based on our legitimate interests, including profiling on that basis, and we will stop such processing unless we have compelling legitimate grounds that override your interests or the processing is needed for legal claims. You also have an unconditional right to object to direct marketing.
Rights relating to consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
If you wish to exercise any of these rights, or have questions about how your personal data is handled, you can contact us using the contact methods made available on our website or through our usual customer communication channels.
Complaints
If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with your local data protection authority. We would, however, appreciate the chance to address your concerns directly in the first instance and invite you to contact us so that we can try to resolve any issues.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. The updated version will be made available through our usual channels, and the date of the most recent revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
